Petition Against SingTel's Poor Services for IDA Action Review

Telecommunication providers in Singapore have failed to comply with the telecommunications QoS standards regulated by IDA from time to time.

Telecommunication providers should not only just be responsible for internet communications, but also telecommunications which consumers been paying the monthly bills. However the matter of fact, consumers have not been receiving the expected level of service standards as according.

It is evident that there have been numerous incidents of non-compliance or service disruptions across all the major telecommunication providers which have caused consumers to be greatly affected due to the reliance on these service providers.

As far as telecommunication providers try to mask their shortcomings, through many engagements between representatives and its consumers, there were many lies which were gradually unfolded to the consumers have greatly impacted the company itself to its dishonesty and integrity of business ethnics.

This petition is written in context to Singapore Telecommunications Limited, SingTel. It is evident that SingTel has not been honest to its consumers with its products and services. Individual Customer Service Officer would deliver not only standard FAQ answers to its customers, also at the same time, very deliberately a lack of knowledge on SingTel's products and services; in turn have caused great amount of confusion to its customers at stake.

Not only should Customer Service Officers be aware of customer recovery; the telecommunication provider have failed to provide a satisfactory service to its customers. Services that ranged from mioTV, Internet (ADSL, Fiber Optic), Mobile Network (3G, 4G), as well as other products and services under SingTel.

Firstly, there have been many cases where SingTel mioTV's performance has not been up to standard. Regular pauses of imagery, slight distortions, pixelized imagery, freezes, downtimes, as well as the recent disruptions that caused an uproar, are not part of the deal with what consumers subscribed for.

Secondly, SingTel's Internet Service performances of its unreliability. Internet, one of the most important technology we can't live without, where communication begins with the internet.

However, with SingTel's ADSL or even Fiber Optic subscription plans, it seems otherwise. Internet disruptions and downtimes are very common. Besides that, it is evident that its products supporting the internet communication have failed regularly, hence, the cause of intermittent connections to the internet. It is evident even through a simple streaming of videos online would jam for a while due to buffering. Many technical employees and employees of SingTel would constantly sell customers lies to buy regarding the background of Fiber Optic to cover most of their shortcomings. Is that what really happen to your loading time even with Fiber Optic Subscription?

Furthermore, it is clear that with Fiber Optic, transmission via light, there should be lesser issues compared to ADSL. However, these were nothing but rumours. Even with Fiber Optic subscription, streaming of videos do factor in buffering time, page would stop loading all of a sudden, the unavailability of web pages, yet the same time the ability to troubleshoot a ping to its Residential Gateway. These common issues among its customers are more than evident its poor services.

Lastly, the mobile network performance of its unreliability. Mobile phone is the basic to communication we all are using in this era of technology. Without communication, information would not have been successfully been relayed.

However, SingTel's infrastructure to its mobile network have regularly failed its customers both incoming and outgoing calls. In both scenarios where a customer is making an outgoing call or receiving an incoming call, the probability of a call failure is high with SingTel.

SingTel claims that the causes are due to the mobile phone, its connectivity to its broadcast towers, and other unknown factors which also have been proven otherwise. Furthermore, consumers faced common issues with its 3G network at various locations, and worst, in times of emergency, its users are unable to establish a call out for help with SingTel's poor infrastructure and connectivity islandwide.

The above statements are collectively the feedbacks, comments and voices, of SingTel customers where services are not up to standards the amount billed monthly. If Singapore preaches about being a "World-Class Service" to its customers, then this should be the first to be rectified serving its citizens with "World-Class Service" not just to our tourists.

It is clear that these has caused SingTel to fall into breach of any service industry best practice on communications with customers.