Motor Guzzi Brand to take responsibility of Customer Service Issues in Australia

I am a member of Moto Guzzi Owners Queensland the largest Motor Guzzi Owners Group in our state, I ride my bike nearly every day and recently I asked my mechanic (40+ years working on Guzzis) how long parts would take for my bike, he said he couldn't guarantee when as he has bikes that have been waiting 3-4 months for parts. For most of our members 3-4 months without a bike is pretty inconvenient. If there are parts in the world anywhere it is fair to think a month would be a reasonable time get parts into Australia.

I mentioned this to several other owners and they all had similar stories, there have been very poor levels of service and slow parts supply ever since PStevens became the appointed Australian Importers, prior to this 3-4 weeks for parts was quite normal.

In my opinion this is simply not good enough, so I found and contacted the people who Manage the Marketing Communications and after Sales Support Asia Pacific at Piaggio (who own Moto Guzzi) and told them of the issues, I also mentioned that I am part of an owners group and could ask the other members about their sales support and parts experiences and give them our feed back.

One of the Piaggio people forwarded my email message on to PStevens the recently appointed Australian Distributor who wrote me an email response which I can only describe as arrogant and offensive (read to the members at our last meeting) PStevens were really only interested in talking about my parts problem and admitted that they have intentionally neglected to support any of the former Dealers and Service Agents who were not reappointed, P Stevens say they do not want to maintain the status quo.....which also means any owners who chose to stay with their competent, experienced and trusted mechanics will also be neglected. They also went on to say "Our company is the largest independent motorcycle importer in Australia with over 40 years experience in the business and is more capable and qualified than any other business entity to make this happen."

When I read PStevens response letter to the members at our last meeting, they were disgusted, there was an overwhelming response, P Stevens are widely known in our group for providing very slow parts service, no one in our group would opt to use them or the newly appointed local dealer in Brisbane. They simply do not know or trust that any of their staff has had any real Guzzi factory training or experience.

In fact it was suggested by several members at the meeting that we put a Petition together with Comments and Feedback from other Guzzi Groups around Australia and present it to Piaggio Group directly in the hope that we might begin to receive a more than acceptable level of representation, support and service than we have in the recent past.

Many of our group are long term passionate Guzzi owners with multiple Guzzi's, we invest in your brand, we socialize together, we ride together, many of us participate in international events and have travelled to the Guzzi Factory together....,,,,

Moto Guzzi....we want more from you.....