Review Consumer Rights at John Lewis over the Samsung Galaxy 3 voucher offer Petition: Signature List Feed http://gopetition.com/signatures/review-consumer-rights-at-john-lewis-over-the-samsung-galaxy-3-voucher-offer.html Online petition signatures en-us Tue, 28 Apr 2026 02:52 UTC GoPetition RSS Feed Generator Copyright 2026 GoPetition TJ Hammonds [Signature #66] https://gopetition.com/signature/locate/17128005?utm_medium=rss Mon, 31 Mar 2014 03:00:06 UTC 17128005 Mr George Palin [Signature #65] https://gopetition.com/signature/locate/17072295?utm_medium=rss Sat, 22 Mar 2014 04:23:49 UTC 17072295 Mr Anonymous [Signature #64] https://gopetition.com/signature/locate/16972795?utm_medium=rss Mon, 10 Mar 2014 11:48:20 UTC 16972795 mr IAN HAYES [Signature #63] https://gopetition.com/signature/locate/16949247?utm_medium=rss Thu, 6 Mar 2014 01:35:54 UTC 16949247 Ms Nicky Johnson [Signature #62] https://gopetition.com/signature/locate/16948010?utm_medium=rss Thu, 6 Mar 2014 09:35:26 UTC 16948010 mr anish mathew [Signature #61] https://gopetition.com/signature/locate/16927852?utm_medium=rss I have same complaint.

]]> Sun, 2 Mar 2014 04:31:31 UTC 16927852 Mr Anonymous [Signature #60] https://gopetition.com/signature/locate/16922274?utm_medium=rss Sat, 1 Mar 2014 12:20:14 UTC 16922274 Mr Krishna Kumar [Signature #59] https://gopetition.com/signature/locate/16921201?utm_medium=rss Sat, 1 Mar 2014 08:10:48 UTC 16921201 Mr praveen viji ponnumony [Signature #58] https://gopetition.com/signature/locate/16918159?utm_medium=rss Fri, 28 Feb 2014 05:31:15 UTC 16918159 Mr Anwar Mohammed [Signature #57] https://gopetition.com/signature/locate/16917020?utm_medium=rss Fri, 28 Feb 2014 01:16:04 UTC 16917020 Mr Ian Robertson [Signature #56] https://gopetition.com/signature/locate/16916638?utm_medium=rss I will never again shop atJohn Lewis after this.

]]> Fri, 28 Feb 2014 12:04:18 UTC 16916638 Mr Krzysztof Knot [Signature #55] https://gopetition.com/signature/locate/16915365?utm_medium=rss Agree, customer service promised to honour match price with voucher deal and after all those purchases it turned up they changed their decisions. Will return my tab and won't shop with JL.

]]> Fri, 28 Feb 2014 08:52:49 UTC 16915365 Mrs Anonymous [Signature #54] https://gopetition.com/signature/locate/16915087?utm_medium=rss Fri, 28 Feb 2014 08:05:48 UTC 16915087 Daniel Wood [Signature #53] https://gopetition.com/signature/locate/16914803?utm_medium=rss Fri, 28 Feb 2014 07:15:47 UTC 16914803 christine jacques [Signature #52] https://gopetition.com/signature/locate/16914081?utm_medium=rss very disappointed, too many ppl upset by this to simply ignore!!

]]> Fri, 28 Feb 2014 03:17:00 UTC 16914081 Miss Linda halliday [Signature #51] https://gopetition.com/signature/locate/16910964?utm_medium=rss Thu, 27 Feb 2014 06:15:17 UTC 16910964 Mr Anonymous [Signature #50] https://gopetition.com/signature/locate/16910833?utm_medium=rss Thu, 27 Feb 2014 06:00:24 UTC 16910833 Mr Pritesh Dattani [Signature #49] https://gopetition.com/signature/locate/16908528?utm_medium=rss Thu, 27 Feb 2014 12:09:33 UTC 16908528 mr kamuran tekin [Signature #48] https://gopetition.com/signature/locate/16907556?utm_medium=rss Thu, 27 Feb 2014 08:43:49 UTC 16907556 Mr. Xiaoxin Zhu [Signature #47] https://gopetition.com/signature/locate/16907160?utm_medium=rss Thu, 27 Feb 2014 06:57:55 UTC 16907160 Mr Pips Sandhu [Signature #46] https://gopetition.com/signature/locate/16906766?utm_medium=rss I have bought the TAB3 and have requested the offer of £70.00 cashback. NKU Team are only offering £20 cashback and then the £50.00 voucher. I have rejected this and pointed out that many other customers have had full cashback.
I have copied CEO Andy_street@johnlewis.co.uk in as well.

]]> Thu, 27 Feb 2014 03:48:26 UTC 16906766 MR Anonymous [Signature #45] https://gopetition.com/signature/locate/16906740?utm_medium=rss Thu, 27 Feb 2014 03:30:34 UTC 16906740 Mrs Anonymous [Signature #44] https://gopetition.com/signature/locate/16906544?utm_medium=rss I have been ignored by John Lewis, apparently their policy is not a "policy", its a gesture of goodwill!! Well surely that's against trading standards?

]]> Thu, 27 Feb 2014 01:31:40 UTC 16906544 Miss Kam-Sim To [Signature #43] https://gopetition.com/signature/locate/16906522?utm_medium=rss Thu, 27 Feb 2014 01:16:20 UTC 16906522 Mrs Anonymous [Signature #42] https://gopetition.com/signature/locate/16906487?utm_medium=rss I ordered it went out of stock, email said if it came back in to stock they would consider. I then found one in store who held it for me, I emailed two days ago to web site have not had a reply. I phoned the store to say i would collect tomorrow and emailed JL website informed them of this and no reply to date. I am supposed to pick up in store today though they did not give me an order reference. With that I have found one again on JL website I have orderd and sent another email fingers crossed it is honoured

]]> Thu, 27 Feb 2014 12:54:10 UTC 16906487 Ms Anonymous [Signature #41] https://gopetition.com/signature/locate/16905298?utm_medium=rss Wed, 26 Feb 2014 06:19:55 UTC 16905298 Mrs Vijaya Kutcharla [Signature #40] https://gopetition.com/signature/locate/16904991?utm_medium=rss Come on John Lewis, be honest and try to fulfil your promise of £70 cash refunds. £50 vouchers are something that Samsung are offering, don't try to make profit of it... there are better things to make money and win customers like us.

Thanks

]]> Wed, 26 Feb 2014 04:52:13 UTC 16904991 Scott Wilson [Signature #39] https://gopetition.com/signature/locate/16904967?utm_medium=rss John Lewis - once a fine retailer, R.I.P.

]]> Wed, 26 Feb 2014 04:46:07 UTC 16904967 mr Anonymous [Signature #38] https://gopetition.com/signature/locate/16904944?utm_medium=rss Wed, 26 Feb 2014 04:41:39 UTC 16904944 Anonymous [Signature #37] https://gopetition.com/signature/locate/16904904?utm_medium=rss Wed, 26 Feb 2014 04:29:28 UTC 16904904 Anonymous [Signature #36] https://gopetition.com/signature/locate/16904868?utm_medium=rss Wed, 26 Feb 2014 04:21:45 UTC 16904868 Anonymous [Signature #35] https://gopetition.com/signature/locate/16904818?utm_medium=rss Wed, 26 Feb 2014 04:11:56 UTC 16904818 miss karen davis [Signature #34] https://gopetition.com/signature/locate/16904801?utm_medium=rss Wed, 26 Feb 2014 04:07:17 UTC 16904801 Miss Hafsa Khan [Signature #33] https://gopetition.com/signature/locate/16904768?utm_medium=rss Wed, 26 Feb 2014 04:00:10 UTC 16904768 Mrs Samrah Khan [Signature #32] https://gopetition.com/signature/locate/16904764?utm_medium=rss Wed, 26 Feb 2014 03:58:46 UTC 16904764 Mr Rob Butler [Signature #31] https://gopetition.com/signature/locate/16904348?utm_medium=rss I would suggest complaining about the way they advertise their never undersold policy to the ASA.

]]> Wed, 26 Feb 2014 02:19:58 UTC 16904348 Mr Paul Dick [Signature #30] https://gopetition.com/signature/locate/16902178?utm_medium=rss Wed, 26 Feb 2014 07:45:25 UTC 16902178 Monika Kashyap [Signature #29] https://gopetition.com/signature/locate/16901491?utm_medium=rss Wed, 26 Feb 2014 03:54:01 UTC 16901491 Mr Raj Gupta [Signature #28] https://gopetition.com/signature/locate/16901227?utm_medium=rss Disgraceful service from a store which claims to provide good customer service. Will ensure I never shop in there again unless they accept they were in the wrong and honour the voucher claim

]]> Wed, 26 Feb 2014 01:43:15 UTC 16901227 S Khan [Signature #27] https://gopetition.com/signature/locate/16900070?utm_medium=rss John Lewis, was one of the few retailers I regarded highly, especially concerning their integrity.

Not anymore, They have handled this situation very poorly.

]]> Tue, 25 Feb 2014 05:53:52 UTC 16900070 Mr Murdo McLellan [Signature #26] https://gopetition.com/signature/locate/16900046?utm_medium=rss Come on John Lewis, customer loyalty is hard to find but very easy to loose. Sort the job out!

]]> Tue, 25 Feb 2014 05:48:56 UTC 16900046 Mr Robin Alexander [Signature #25] https://gopetition.com/signature/locate/16900044?utm_medium=rss Have always used John Lewis in the past for all my electrical and technology purchases.Following on from this debacle I will never buy anything from John Lewis again.They have proved themselves to be despicable liars and used every trick they can think of to wriggle out of their own "never knowingly undersold" policy.They have known for 2 weeks they were being undersold and should have reduced their own price to match the competition.

]]> Tue, 25 Feb 2014 05:48:46 UTC 16900044 Mr Anonymous [Signature #24] https://gopetition.com/signature/locate/16899987?utm_medium=rss Complete inconsistency by John Lewis to customers in relation to this matter. Very poor customer service and attitude

]]> Tue, 25 Feb 2014 05:29:53 UTC 16899987 mrs Jackie bussey [Signature #23] https://gopetition.com/signature/locate/16898928?utm_medium=rss bought a washing machine last weekend, £690 samsung bubblejet, would normally have bought from JL, but ao.com got my business this time. customer service reputation is hard won, but now being quickly lost

]]> Tue, 25 Feb 2014 01:44:59 UTC 16898928 Mr Anonymous [Signature #22] https://gopetition.com/signature/locate/16898558?utm_medium=rss The promotions dept. obviously mucked up & now someone has decided the innocent JL customer should bear the brunt. The £50 reduction is obviously a Samsung rebate. ASDA chose to offer the customer £50 cash reduction at the point of sale. JL decide that they will offer through a manual redemption scheme obviously in the hope that some will not claim or submit invalid claims (shame on JL). The end result is the NKU policy is now an issue as potentially customers may think they are entitled to 2 x £50 (there lies the unforeseen debacle). What JL should have done at the very least is honour a £50 cash (not voucher) match under their NKU policy. How can someone think offering JL vouchers by a manual claim process is like for like to a cash rebate at the point of purchase? I'd have to shop weekly for £50+ for that to be acceptable! Having honoured the £50 CASH price match, honouring the £50 voucher on top is another matter. I think that most customers would have accepted withdrawal of the later although honouring it would have reinforced the value that many associate with the JL brand - fair, honest, reputable etc. Instead JL blow things on all fronts. Shame on JL.

]]> Tue, 25 Feb 2014 12:28:04 UTC 16898558 mr nunu miah [Signature #21] https://gopetition.com/signature/locate/16898240?utm_medium=rss Honestly i am disappointed at the Never Knowingly Understood policy, even after bringing to there attention of the same time being sold to the public by other retailer they refused to honour the lower price.

their NKU policy has to wait, shame on your JL.

]]> Tue, 25 Feb 2014 11:26:19 UTC 16898240 mr Anonymous [Signature #20] https://gopetition.com/signature/locate/16898238?utm_medium=rss What should have been an easy and pleasant shopping experience has turned into an unpleasant one with a lot of hassle. Not what you expect from shopping at John Lewis.

]]> Tue, 25 Feb 2014 11:25:56 UTC 16898238 Mrs Niamh Gaston [Signature #19] https://gopetition.com/signature/locate/16897999?utm_medium=rss I requested a pricematch on saturday, when the Asda item was still in stock. it is now tuesday evening and I have had no reply, now the item is out of stock at Asda. No 24 hr customer services turnaround from John Lewis. I really expected a LOT better. Another former loyal customer lost.

]]> Tue, 25 Feb 2014 10:41:03 UTC 16897999 Mr K Radiya [Signature #18] https://gopetition.com/signature/locate/16897532?utm_medium=rss I have got Price match confirmation ask them to refund the difference and nothing has come up yet after almost 48 hours. Also not clear if the vouchers will be honored.

]]> Tue, 25 Feb 2014 09:04:29 UTC 16897532 Mr Anonymous [Signature #17] https://gopetition.com/signature/locate/16897517?utm_medium=rss Like many others, I was told I would receive the full cash discount and vouchers, only for my price match stance to change whilst JL took 3 days to respond to my claim.
Not professional at all.

]]> Tue, 25 Feb 2014 09:03:13 UTC 16897517 Mr Anonymous [Signature #16] https://gopetition.com/signature/locate/16897512?utm_medium=rss Tue, 25 Feb 2014 09:02:51 UTC 16897512 Mr M A Williams [Signature #15] https://gopetition.com/signature/locate/16897408?utm_medium=rss I saw the £50 voucher promotion on johnlewis.com and decided to purchase the tablet. I then saw the ASDA promotion and supplied detail to john lewis for a pricematch, which was agreed. There was no mention of eligibility for the vouchers.
I purchased my Tab, which though new, has an offer available on Tabs purchased before October 2013.
I have the voucher form from my previous visit, but wanted to check the details and found that neither the tab nor the form are now displayed on the JL site - and that JL are now refusing the vouchers where a pricematch was used. If this were the case, then it should have been made clear when the pricematch was agreed - not removed in an underhand manner after purchsase. I am very disappointed in JL for the way they have dealt with this and feel I am unlikely to make use of their pricematch promise in future as it has been devalued.

]]> Tue, 25 Feb 2014 08:45:39 UTC 16897408 Mr Khurram Irshad [Signature #14] https://gopetition.com/signature/locate/16897378?utm_medium=rss John Lewis say one thing in their price match email and another when it comes to actually handing cash over. Suddenly it is excuses after excuses. They have wasted my time for nothing. next time I will order form their competitors rather than bother with their crazy price match policies.

]]> Tue, 25 Feb 2014 08:41:24 UTC 16897378 Mr Mark Murtagh [Signature #13] https://gopetition.com/signature/locate/16897376?utm_medium=rss By JLs own admission "I can confirm that initially we did offer a discount of £70 alongside our own £50 voucher offer", please stand by that offer for those that purchased under those circumstances.

]]> Tue, 25 Feb 2014 08:41:12 UTC 16897376 mr riyaz cheytan [Signature #12] https://gopetition.com/signature/locate/16897284?utm_medium=rss JL .... bad form... bad customers service, very much knowingly being undersold and not caring.

]]> Tue, 25 Feb 2014 08:27:20 UTC 16897284 mrs suzanne hayes [Signature #11] https://gopetition.com/signature/locate/16897274?utm_medium=rss Tue, 25 Feb 2014 08:25:14 UTC 16897274 MR HARJOT SACHDEVA [Signature #10] https://gopetition.com/signature/locate/16897195?utm_medium=rss Tue, 25 Feb 2014 08:06:58 UTC 16897195 Mr Anonymous [Signature #9] https://gopetition.com/signature/locate/16897187?utm_medium=rss Tue, 25 Feb 2014 08:05:07 UTC 16897187 Mr. Anonymous [Signature #8] https://gopetition.com/signature/locate/16897127?utm_medium=rss Tue, 25 Feb 2014 07:55:14 UTC 16897127 Mr Samran Khan [Signature #7] https://gopetition.com/signature/locate/16897117?utm_medium=rss Tue, 25 Feb 2014 07:52:50 UTC 16897117 Mr Kyle Hales [Signature #6] https://gopetition.com/signature/locate/16897096?utm_medium=rss S2B6

]]> Tue, 25 Feb 2014 07:48:11 UTC 16897096 Mrs Bharti Patel [Signature #5] https://gopetition.com/signature/locate/16897045?utm_medium=rss Dear Mr Street and Mr Mayfield, the poor service from your staff, the inconsistencies and the arrogance ultimately reflect yourselves. Use some common sense and integrity to honour the £129 price match and the £50 vouchers for the Samsung Galaxy Tab 3 for your customers. This will go some way to repair the damage to the reputation of John Lewis which you are responsible for.

]]> Tue, 25 Feb 2014 07:41:22 UTC 16897045 Mr Srini Kunaparaju [Signature #4] https://gopetition.com/signature/locate/16897029?utm_medium=rss I am one of the customers offered £20 in cash with a further £50 via vouchers(not guaranteed) which is completely opposite to what some people have already received. i.e. £70 in cash refund and a further £50 to claim.

JL have been very inconsistent with their approach towards customers like me.. and I feel that I was cheated, and am not going to do any business with them in the future if they don't correct thire mistake.

Thanks

]]> Tue, 25 Feb 2014 07:39:34 UTC 16897029 Mrs Teresa Cook [Signature #3] https://gopetition.com/signature/locate/16897018?utm_medium=rss Feel very disgruntled about the general fiasco over NKU policy. Suggest JL make sure ALL of their assistants are working from the same set of rules

]]> Tue, 25 Feb 2014 07:37:35 UTC 16897018 Y Johan [Signature #2] https://gopetition.com/signature/locate/16896968?utm_medium=rss Tue, 25 Feb 2014 07:30:57 UTC 16896968 Mr Steven Doherty [Signature #1] https://gopetition.com/signature/locate/16896966?utm_medium=rss John Lewis has a policy in place to price match other stores. When we submitted a price match against Asda some of us were giving a refund and others wasn't. I fall into the category of "Not received a refund" I will no longer shop at JL for the hassle and the way they have treated me as a customer

]]> Tue, 25 Feb 2014 07:30:18 UTC 16896966